WhatsApp line monitoring
Your company WhatsApp lines’ chats and calls, in one dashboard.
DManagers WhatsApp line monitoring connects your business’s WhatsApp lines to a single dashboard by QR code. One-to-one chats and calls show up in the dashboard, including messages typed on the phone and deleted messages; you can also message and call from the dashboard. This product has no automatic replies and no broadcast messaging.
No card · 1 line free · Separate from the DM plan
What shows up in the dashboard?
Once a line is connected, what happens in its one-to-one chats lands in your dashboard.
Incoming and outgoing messages
What the customer writes and what is sent from the line, including messages staff type on the phone or on another linked device.
Deleted and edited messages
If a message that has reached the dashboard is deleted or edited later, the original stays in the dashboard.
Images, audio, video, and documents
Files up to 49 MB come into the dashboard; media is kept for 12 months.
Calls
Incoming, outgoing, and missed calls are listed in the call history.
Contacts
Contacts appear with the names saved on the line’s phone and their WhatsApp profile photos.
Connection alert
If a line disconnects from the dashboard for more than 10 minutes, we let you know by email.
How do you connect a line?
No development or technical setup is needed; the line keeps working on the phone.
Add the line
Add the line in the dashboard with its type: company line or staff line. If you want, choose to import chats and calls from up to the last 30 days as well.
Scan the QR code
On the line’s phone, open WhatsApp › Settings › Linked devices › Link a device and scan the QR code in the dashboard.
Follow from the dashboard
Messages and calls start landing in the dashboard. You can also reply to chats and call contacts from the dashboard.
The history import can only be chosen when adding the line; it does not include media files, only chats and the call history. The conditions for connecting a line are set out in the Terms of Service.
Calls ring in the dashboard too, and can be recorded if you choose.
A call to the line also rings in the dashboard and can be answered in the browser; you can place calls from inside a chat as well. Calls through the dashboard are voice only; there is no video calling.
Recording happens only for calls answered or placed through the dashboard, and only if you turn it on. To turn it on, you pick a recording announcement for the line: one of the ready-made announcements in 7 languages, or your own file. The announcement is played to the other party at the start of every recorded call.
Calls answered or placed on the phone appear in the call history but are not recorded. Recordings are kept for 90 days.
What doesn’t it do?
This product is not a bot; you and your team keep writing the messages.
- It does not send automatic replies; there is no AI assistant on WhatsApp.
- It does not send broadcast or campaign messages.
- It does not monitor group chats or statuses.
- Reading a chat in the dashboard does not send a “read” receipt to the other party.
Who is it for?
For businesses that talk to customers on WhatsApp and have more than one line: sales and support teams, stores, service providers, real estate offices.
- Several people message customers
- Every line’s chats sit in the same dashboard; you see them without going from phone to phone.
- Store and branch lines
- Messages and missed calls from different lines come together on one screen.
- Keep the chats in the business
- Chats are stored in the business’s dashboard, not only on the phone.
Pricing
A line is a WhatsApp number connected to the dashboard. The per-line price depends on your total number of lines and applies to all of them.
- 2 months free with yearly billing.
- Separate from the DM assistant plan; use it on its own or together with it.
- When you add your first line, 1 line is free for 7 days; no card required.
| Number of lines | Per line, per month |
|---|---|
| 3–7 lines | $19 + VAT |
| 8–14 lines | $16 + VAT |
| 15+ lines | $13 + VAT |
Frequently asked questions
- Can I connect my WhatsApp line to the dashboard without technical knowledge?
- Yes. You add the line in the dashboard and scan the QR code from the line’s phone; it is the same step as linking WhatsApp Web. No development is needed.
- How do I see my team’s chats with customers?
- You connect the line your staff use to the dashboard. That line’s one-to-one chats, including messages typed on the phone, show up in the dashboard; the originals of messages deleted or edited after they reached the dashboard are kept.
- Do the call and message history appear on one screen?
- Yes. Messages and incoming, outgoing, and missed calls from connected lines are listed in the same dashboard. If you choose it when adding the line, chats (excluding media files) and calls from up to the last 30 days are imported too.
- Does it send broadcast messages or automatic replies?
- No. WhatsApp line monitoring has no automatic replies and no broadcast messaging; you and your team write the messages. The AI assistant is DManagers’ separate product for Instagram and Facebook.
- Are calls recorded?
- Only calls answered or placed through the dashboard are recorded, and only if you turn recording on; the recording announcement you chose is played to the other party at the start of the call. Calls made on the phone are not recorded. Recordings are kept for 90 days.
- Are groups and statuses monitored too?
- No. Only one-to-one chats and calls are monitored.
- How is the price calculated?
- As a monthly fee per line. Plans start at 3 lines; the per-line price depends on your total number of lines and applies to all of them. It is separate from the DM assistant plan.
Connect your first line.
7 days, 1 line free. No card required.