Data Deletion Request

You can have your DManagers account and the data associated with it deleted at any time. Deletion requests are free of charge, and you do not need to give a reason.

• To have your data deleted, simply send an email to support@dmanagers.com.
• If you want to stop the data flow immediately, you can remove the app’s permissions in Meta’s settings — this instantly ends our access to new messages.
• To stop the data flow from a connected WhatsApp line, you can delete the line from the dashboard, or log out of the dashboard session on your phone under WhatsApp → Linked devices.
• Your request is completed within 30 days at the latest; copies in backups are deleted within 90 days at the latest.

If you want your account and all of your data deleted, follow these steps:

1. Write to support@dmanagers.com from the email address registered to your account. Using your registered address is necessary so that we can verify your identity.
2. Enter “Data Deletion Request” in the subject line.
3. In your message, include your account’s email address and, if applicable, the name of the Instagram account / Facebook Page or WhatsApp line you connected.
4. State whether you want your entire account deleted or only specific data (for example, chat records or collected customer information).
5. We will send you an email confirming that we have received your request, and we will notify you again once the deletion is complete.

When you remove the permissions you granted our app in Meta’s own settings, our access to your Instagram and Facebook accounts ends immediately, and no new messages or comments reach us.

For a Facebook Page

1. On Facebook, open Settings & privacy → Settings.
2. In the left menu, go to the “Business Integrations” tab.
3. Find the DManagers app in the list.
4. Click “Remove” and confirm.

For an Instagram account

1. On Instagram, open Settings from your profile.
2. Go to “Website permissions” → “Apps and websites”.
3. In the list of active apps, select the DManagers app.
4. Use the “Remove” option to end its access.

For a WhatsApp line

1. Delete the line in your DManagers dashboard; the line’s session is logged out, and no new messages or calls reach us. If you check the “Also delete all of this line’s data” box when deleting it, that line’s conversations, call history, audio recordings, media and contact photos are deleted as well.
2. Or, on the phone the line is linked to, open WhatsApp and go to Settings → Linked devices.
3. Select the session linked to the dashboard from the list and close it with “Log out”.

Once your account deletion request is completed, the following data is removed from our systems:

• Your account and profile information (name, email, business name, password hash; if you signed in with Google or Facebook, your account ID on that service and the URL of your profile photo),
• Identifiers and access tokens of your connected Instagram account and Facebook Page,
• Chat and comment records, the bot’s replies, and transcripts of voice messages,
• The product catalog you uploaded and your bot settings,
• Customer information collected through the lead collection setup,
• Connected WhatsApp lines and session keys; these lines’ conversations, media files, call history, call recordings and announcement files, connection history, names taken from the phone’s contacts, and profile photos of the people the lines chatted with,
• Your dashboard usage and session logs.

Deletion cannot be undone. If you need the collected customer information, we recommend exporting it from the dashboard as an XLS file before submitting your request.

Confirmation that we received your request

Within 3 business days at the latest

Deletion from active systems

Within 30 days at the latest (most requests are completed within a few days)

Deletion from backups

Within 90 days at the latest, following the backup cycle

Ending Meta access

Immediately, as soon as you remove the permission or once your deletion request is processed

Ending the WhatsApp session

Immediately, when you delete the line from the dashboard or remove the linked device from your phone; session keys are deleted within 2 days at the latest

Because of our legal obligations, some records must be kept for a certain period even after a deletion request:

• Invoice, payment and accounting records — 10 years, as required by tax and commercial law,
• Records related to an ongoing legal dispute or a request from a competent authority — until the matter is concluded,
• Limited technical logs related to security and abuse investigations.

These records are kept only for the relevant legal purpose, are not used for any other purpose, and are deleted or irreversibly anonymized when their retention period ends.

If you sent a message via Instagram, Facebook or WhatsApp to a business that uses DManagers, or spoke with a business’s WhatsApp line, that business is the data controller for that conversation; we process the data on the business’s behalf.

• You can send your request directly to the business you messaged. Conversations, WhatsApp chats, their media and call records cannot be deleted one by one from the dashboard; the business forwards your deletion request to support@dmanagers.com, and we delete the data on the business’s instructions within 30 days at the latest.
• You can also send your request to support@dmanagers.com; we will forward it to the business concerned and carry out the necessary deletion on the business’s instructions.

So that we can review your request, you need to tell us which business you messaged, through which account, and approximately when.

If you are an employee using a business’s WhatsApp line

Your employer is the data controller for the conversations and calls on the line they connected to the dashboard. Send deletion and other KVKK requests to your employer first; if you write to us, we will forward your request to your employer and act on their instructions.

If you are saved in the contacts of a business’s WhatsApp line

If you are saved in the phone contacts of a line connected to the dashboard, your name in those contacts and your WhatsApp number are stored — even if you have never chatted with that line — solely to show people by their saved names in conversations; the dashboard only shows the names of people the line has chatted with. The data controller is the business that connected the line: send your request to that business first. If you write to us, include your number and, if you know it, the business’s name; we will forward your request to the business and act on its instructions.

For any questions about the deletion process, write to support@dmanagers.com. You can find out how your data is processed in our Privacy Policy, and read about your rights under the KVKK (Turkish Personal Data Protection Law No. 6698) and the formal application procedure in the KVKK Privacy Notice.