Terms of Service

These Terms of Service (the “Agreement”) set out the terms of use between DManagers (“we”, “us”), which provides the service published at dmanagers.com, on the one hand, and the individual or legal entity that signs up for the service (the “User”, “you”), on the other.

By creating an account, subscribing to the service or using the service, you confirm that you have read, understood and accepted this Agreement. If you do not accept it, please do not use the service.

The processing of personal data is governed by the Privacy Policy and the KVKK Privacy Notice; these documents form an integral part of the Agreement.

• Service: the software that uses AI to reply to messages and comments sent to Instagram and Facebook accounts and lets you manage conversations from a single dashboard, together with WhatsApp Line Monitoring.
• Dashboard: the web interface where the User manages their account, connected pages and conversations.
• Connected Account: an Instagram account or Facebook Page that the User connects to the Service.
• End User: a person who contacts the User through a Connected Account.
• Message Limit: the number of replies the bot can send under a subscription plan or the free trial.
• WhatsApp Line Monitoring: the part of the Service that lets the User connect their WhatsApp lines to the Dashboard with a QR code and monitor and manage their messages and calls from the Dashboard (Annex 1).
• Connected Line: a WhatsApp number that the User connects to WhatsApp Line Monitoring.

• The Service is intended for businesses; the person opening the account must be at least 18 years old and authorized to act on behalf of the business they represent.
• You are responsible for making sure the information you provide when signing up is accurate and up to date.
• You are responsible for keeping your account credentials and dashboard access confidential; actions taken through your account are deemed to be yours.
• If you notice any unauthorized access, you must notify us without delay.

• Apart from the free trial, the Service is offered on a monthly or annual subscription basis. There is no difference in features between plans; only the monthly Message Limit changes. With an annual subscription, the Message Limit is also set monthly and renews every month.
• Every reply the bot sends — including comment replies and direct messages — counts against the Message Limit. You can track your current usage in the dashboard.
• On DM plans, however many Connected Accounts you add, a single message pool is used; there is no extra charge per account or per user. WhatsApp Line Monitoring is separate from this pool and is billed in tiers based on the number of lines (Annex 1).
• On paid plans, you are notified when you are close to reaching your Message Limit. Once it is reached, you can move to a higher plan; if you do not, the bot will not send new replies until your Message Limit renews the following month. You will not be moved to a higher plan or charged extra without your approval.
• The free trial is granted once per account and starts when the first Connected Account is added. The trial lasts 7 days; during this period, the Message Limit is a total of 1,000 replies. When the period ends or the limit runs out — whichever comes first — the bot stops sending new replies; to continue, you need to choose a plan. The trial is not tied to a monthly period and does not renew; removing and re-adding a Connected Account does not restart the trial, and the trial does not restart on an account whose paid subscription has ended.
• Unless otherwise stated, fees are published in US dollars and exclude taxes. Payment is collected at the start of each period using the method you choose.
• Unused Message Limit does not carry over to the next period.

We may change our prices. Any change is announced at least 30 days in advance and applies only to subscription periods after the notice. If you do not accept the new price, you can end your subscription at the end of the period.

The plan and Message Limit provisions in this section relate to DM plans. The fee, trial and line limit terms of WhatsApp Line Monitoring are set out in Annex 1; for payment, price changes and cancellation, this section and Section 5 also apply to it.

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; the fee for that period is not refunded, and you can keep using the Service until the end of the period.

For periods during which the Service was materially unavailable for reasons attributable to us, you may request a pro rata refund or an extension of your subscription period. Your rights under mandatory consumer protection legislation are reserved.

When using the Service, you agree:

• that you are the owner or an authorized representative of the accounts you connect, and that you will comply with Meta’s platform rules and policies;
• that the product catalog, prices, stock and other content you upload are accurate, up to date and lawful;
• that you will not use the Service for unsolicited bulk messaging (spam), misleading advertising, harassment, hate speech, the sale of illegal products or fraud;
• that, if you collect personal data from End Users, you will provide the required privacy notice and obtain explicit consent where necessary;
• that you will not reverse engineer the Service, overload it with automated tools or try to bypass its security measures;
• that you will not transfer your account to third parties or resell the Service in your own name.

You are liable for any damage that we or third parties suffer as a result of a breach of these obligations.

The Service generates replies using AI. AI outputs are probabilistic and may be inaccurate, incomplete or out of context.

We make no commitment that the replies generated by the bot will lead to any particular sale, conversion or outcome.

WhatsApp Line Monitoring does not use AI; this section applies only to Instagram and Facebook replies.

All intellectual property rights in the Service, the dashboard, the software, the interface design, and the trademarks and logos belong to DManagers or its licensors. You are granted a non-transferable, non-exclusive and limited right to use the Service for the term of this Agreement.

The catalog, images and text you upload, as well as conversation data, belong to you. We hold only the processing rights over them that are necessary to provide, operate and secure the Service.

We make reasonable efforts to provide the Service without interruption; however, interruptions may occur due to maintenance, updates, infrastructure failures or force majeure. We announce planned maintenance in advance whenever possible.

The Service depends on interfaces provided by Meta. If Meta changes its API rules, permission scopes or access conditions, or applies restrictions to your account, some features of the Service may stop working temporarily or permanently. We cannot be held responsible for such changes.

WhatsApp Line Monitoring does not run on an official WhatsApp interface; the dependencies and risks specific to it are set out separately in Annex 1.

• If payment is not made, this Agreement is breached, the Service is used unlawfully, or there is conduct that threatens system security, we may temporarily suspend your account or terminate the Agreement.
• Where possible, we will warn you first and give you a reasonable time to remedy the breach; we reserve the right to suspend without notice in the case of serious breaches.
• You can also end your subscription at any time.
• Upon termination, our access to Connected Accounts ends immediately and your data is deleted within the periods set out in the Privacy Policy.

If you want your data deleted without closing your account, you can follow the steps on the Data Deletion page.

To the maximum extent permitted by applicable law, the Service is provided “as is”. Implied warranties that the Service will be uninterrupted, error-free or fit for a particular purpose are excluded.

We are not liable for loss of profit, loss of reputation, loss of data or indirect damages. In any event, our total liability is limited to the total amount you paid us for the Service in the 12 months before the event giving rise to the claim.

These limitations do not apply to damages arising from our intentional misconduct or gross negligence, or to liabilities that cannot be limited by law.

You are the data controller for the personal data of End Users; we process this data only on your instructions, as a data processor. Fulfilling the duty to inform, obtaining the necessary consents and using the data lawfully are your responsibility.

The same principle also applies in WhatsApp Line Monitoring to your staff who use Connected Lines and to third parties who message or talk with them; your obligations to inform staff in writing in advance are set out in Annex 1.

The technical and organizational measures we apply and the retention periods are described on the Privacy Policy page.

We may update this Agreement. We announce material changes by email or in-dashboard notification at least 15 days before they take effect. If you continue to use the Service after a change takes effect, you are deemed to have accepted the updated text.

This Agreement is governed by the laws of the Republic of Türkiye. The competent courts and enforcement offices for disputes arising from the Agreement are determined under the general provisions. For users who qualify as consumers, the statutory provisions on consumer arbitration committees and consumer courts are reserved.

Severability

If any provision of this Agreement is held invalid, the validity of the other provisions is not affected.

For questions about the Agreement, you can write to support@dmanagers.com.

This Annex forms an integral part of the Agreement for Users who use the WhatsApp line monitoring part of the Service (“WhatsApp Line Monitoring”). In the event of a conflict between this Annex and the other provisions of the Agreement, this Annex prevails with respect to WhatsApp Line Monitoring.

a) Description of the service

WhatsApp Line Monitoring lets the User connect their WhatsApp lines to the Dashboard with a QR code through WhatsApp’s “Linked devices” feature, and view in the Dashboard the one-to-one conversations of connected lines — incoming and outgoing messages, messages sent from the line’s own phone or from another linked device, the original version of deleted and edited messages, images, audio, videos and documents — as well as their call history. From the Dashboard, the User can send messages, make calls, answer incoming calls and, optionally, record calls.

If the User chooses to import past conversations when adding the line, then each time the line is paired with a QR code — on the first connection and on re-pairing after logging out from the phone or the Dashboard, or after “Connect with new QR” — the one-to-one conversations from the last 30 days that WhatsApp transfers to the linked device (excluding media files) and the calls from the same period in the phone’s call history are also imported into the Dashboard. In that case, messages written and calls made before the connection, including those from periods when the line was not connected to the Dashboard, appear in the Dashboard; the staff notice under paragraph (c) must cover this as well. If the User does not choose this, only conversations and calls after the connection are saved to the Dashboard; messages written and calls made before the connection are not imported into the Dashboard and are not stored. Even in that case, the initial sync data that WhatsApp sends to the linked device during pairing (which may also include recent chats from before the connection and the phone’s call history) is read for the technical setup of the connection; the old calls and messages it contains are discarded without being saved, and only the technical mapping information needed for the connection to work (such as the mapping between the WhatsApp ID and the phone number of people chatted with) and contact names for showing names in conversations (see below) are stored.

The Dashboard shows people in conversations by the names saved in the connected line’s phone contacts and by their WhatsApp profile photos. For this purpose, the contact names that WhatsApp sends to the linked device — the full contact list when the line is paired with a QR code, and any later changes; even if history import is not selected — are stored; the Dashboard shows only the names of people you have chatted with, not the full contact list. The profile photo of a person chatted with is retrieved if that person’s WhatsApp privacy settings allow it to be shown to the connected line.

Group chats, status updates and stories are not monitored. Reading a message in the Dashboard does not send a “read” receipt to WhatsApp. WhatsApp Line Monitoring does not use AI; WhatsApp data is not sent to AI providers.

b) Nature and risks of the connection

• You are responsible for ensuring that your use complies with WhatsApp’s terms of use and policies. Except in cases of our willful misconduct or gross negligence, we are not liable for the restriction or ban of a connected number, the termination of the session, or any resulting loss of data, communications or business.
• Due to technical changes by WhatsApp, some features of WhatsApp Line Monitoring may stop working temporarily or permanently. We try to resolve such issues within a reasonable time; we do not guarantee uninterrupted operation.
• We recommend that you weigh these risks before connecting your only number, one you cannot do without.

c) Lines you may connect and informing your staff

• You may connect only lines that belong to your business or that your business has assigned to staff for work use. You may not connect the personal lines of staff or third parties.
• BEFORE connecting a line, it is your obligation to inform the staff who use that line in writing about the purpose and scope of the monitoring (messages and calls, including the conversations and calls from the last 30 days imported on each QR pairing if history import was selected when the line was added; deleted and edited messages; media; calls; call recordings if enabled; and the names in the line’s phone contacts for showing names in conversations), who will access the Dashboard, the retention periods and their rights under Article 11 of Law No. 6698, and to keep this notice in a verifiable form. Where required, obtaining explicit consent and bringing your employment contracts and internal policies in line with this is also your responsibility.
• You are responsible for setting rules that prohibit using connected lines for private and personal conversations, communicating these rules to your staff, and ensuring that private conversations are not monitored.
• Access to the Dashboard belongs to the account holder; you must not share your account credentials with your staff or third parties.

d) Prohibited uses

• WhatsApp Line Monitoring does not offer bulk messaging. You may not send unsolicited commercial electronic messages, spam or chain messages from the Dashboard; you may not send messages that violate Law No. 6563 and related legislation; and you may not use the Service for automated or semi-automated bulk messaging or combine it with other tools for that purpose.
• You may not use connected lines for harassment, threats, fraud, unauthorized collection of personal data or any other unlawful purpose.
• If these prohibitions are violated, we may suspend the line concerned or your account under Section 10 of the Agreement.

e) Call recording

• Call recording is off by default, and you turn it on line by line. To turn on recording, you must upload an announcement to the line that tells the other party the call is being recorded; recording cannot be turned on for a line without an uploaded announcement. On lines with recording on, the announcement is played to the other party at the start of the call.
• You are responsible for ensuring that the content of the announcement is accurate and sufficient, that the consent of the persons concerned is obtained where required, and that recordings are used only for legitimate purposes.

f) Retention periods

WhatsApp messages and call history

As long as the account is open, with no time limit; deleted when the account is closed or on request. If “also delete all its data” is selected when deleting a line from the dashboard, that line’s conversations and call history are deleted immediately; otherwise they are kept.

WhatsApp media files

12 months; at the end of this period the file is deleted and the message record is kept.

WhatsApp call recordings

90 days; at the end of this period the audio file is deleted and the call history is kept.

WhatsApp connection history

180 days (except the line-adding consent and the line deletion record; see below); deleted immediately when the line is deleted with “also delete all its data” selected.

WhatsApp line-adding consent

The date of the consent you gave when adding the line (that the line belongs to your company and that staff were informed in advance) and of the line’s deletion record, together with the user who confirmed it: kept as long as the account is open, even if the line is deleted from the dashboard; not subject to the 180-day period of the connection history. Deleted when the account is closed.

WhatsApp session keys

Deleted when the line is deleted or logged out; no later than 2 days after the line is deleted.

The line’s WhatsApp profile photo and recording announcement

As long as the line is in use; usually deleted within one day when the line is deleted from the dashboard with “also delete all its data” selected, or when the account is closed.

Names in the line’s phone contacts

As long as the line’s session is active. When the line is logged out (from the Dashboard or from the phone) or the line is reconnected with a new QR code, the contact names and the contact names shown in conversations are deleted. When the line is deleted, its contacts are deleted (no later than 2 days after the line is deleted); only the names of people you have chatted with, as shown in conversations, stay with the conversation, and these are also deleted if the line is deleted with “also delete all its data” selected. Deleted immediately when the account is closed.

WhatsApp profile photos of people you chat with

As long as the conversation is kept; when there is a new message in the conversation, the photo is rechecked at most once every 7 days. If the person removes or hides their photo, it is deleted at the next check. Usually deleted within one day when the line is deleted from the dashboard with “also delete all its data” selected, or when the account is closed; conversations of a line deleted without this option selected are kept with their photos.

WhatsApp files when the account is closed or a line is deleted with all its data

After the account or the line is deleted (with “also delete all its data” selected), media files, call recordings, announcements and profile photos are deleted from storage during daily maintenance (usually within one day).

g) Fees, trial and line limit

• WhatsApp Line Monitoring is offered separately from DM plans, as a monthly or annual subscription based on the number of lines you purchase; the minimum subscription is 3 lines. The per-line fee is set by the tier your total number of lines falls into, and that tier’s fee applies to all your lines; tiers and fees are published on the pricing page. Every feature is included on every line; unless otherwise stated, fees are published in US dollars and exclude taxes.
• When you add your first line, you can use 1 line free of charge for 7 days. The trial is granted once per account; deleting and re-adding a line does not renew the trial.
• If your line limit (the number of lines you purchased, or the trial) falls below the number of your connected lines, the most recently added lines are suspended: monitoring stops, and data is not deleted. When the limit is restored, the lines are reactivated.
• An increase in the number of lines takes effect immediately; for the remainder of the current period, the difference between the new and old period amounts is charged pro rata. A decrease takes effect at the start of the next billing period. If a change in the number of lines moves you to a different tier, the new per-line fee applies to all your lines; as a result, your total fee may go down as the number of lines goes up, and go up as it goes down. During the subscription, your number of lines cannot be reduced below 3 lines; if you need fewer than 3 lines or no longer need any lines, you can cancel your subscription under Section 5 of the Agreement.
• Section 5 of the Agreement applies to cancellations and refunds.

h) Personal data

You are the data controller for the conversations, media, call records and phone contact names of connected lines, and for the staff and third-party data they contain; we process this data only to provide the Service and on your instructions, as a data processor. Details are on the KVKK Privacy Notice and Privacy Policy pages.